Q: How long is processing?
A: Processing takes 3-5 business days (7-10 for custom wigs). This is the time it takes for you payment to fully clear. After processing your order will be shipped. EVERY ORDER GOES THROUGH PROCESSING! Sezzle may add 2 extra business days.
Orders placed AFTER 2pm will begin processing the following business day
Q: How long is the shipping process?
A: Once you have placed your order and it has been processed, standard shipping is 2-5 business days. Unless you checkout with 1 day shipping. Please note, even if you choose 1 day shipping, your order still has a 1-3 day processing time before it is shipped out. Sale orders ship out in the order of which they are received due to high volume of orders.
Q: How long will my extensions last?
A: Depending on the proper maintenance of the hair, extensions can last up to 1 year or more.
Q: When will I receive my tracking number?
A: Tracking numbers will be emailed on the day your order ships out, NOT the day you place your order.
Q: What color do the extensions come in?
A: All bundles are a natural 1B unless you order our Blonde Heiress.
Q: How do I maintain my extensions?
A: Shampoo them with a mild shampoo every 2 weeks, and in between those 2 weeks make sure you condition them. Detangle extensions from the ends up to the roots. Allow extensions to air dry.
Q: Can my extensions be lightened/colored?
A: Yes, but we suggest that you seek a professional to do so.
We are NOT responsible for any LOST, STOLEN, or DAMAGED packages.
All sales are FINAL.